AGENCY

Department of Emergency Management

DEM manages San Francisco's every day and not-so-everyday emergencies. DEM also helps everyone in San Francisco know how to prepare for emergencies, and what to do to be safe during one.

AGENCY

Department of Emergency Management

DEM manages San Francisco's every day and not-so-everyday emergencies. DEM also helps everyone in San Francisco know how to prepare for emergencies, and what to do to be safe during one.

Make a plan for emergencies with your people.

Prepare for disasters at SF72.org

The first 72 hours of a disaster are the most critical. Be prepared.Go to SF72.org

Make the right call

Know when to call 911 for emergencies, or 311 for non-emergencies

Become a 911 dispatcher

Being a dispatcher at 911 has both challenges and rewards.

Request record of a 911 call

Get a public record of a 911 call.

Calendar

Full calendar

PAST CALENDAR

January 16

January16

Event

some event page

Thursday, January 16, 2025

4:30 pm

February 08

February08

Meeting

DEM Second Online Public Budget Meeting

Thursday, February 08, 2024

10:00 am

Services

Call 911 to get help in an emergency

When you call 911, stay on the line. Tell us your address, cross street, and what’s happening.

Get the public record of a 911 call

Request the transcript, recording, and records related to a 911 call in San Francisco.

Work at San Francisco 911

Apply today to start a rewarding career as a 911 dispatcher!

Resources

Become a dispatcher

Training to be a 911 dispatcher

You must attend classes and pass written and on the job exams. You'll be paid for all training.

Personal preparedness

Be prepared for disasters in San Francisco

Find resources to help you prepare for hazards and natural disasters.

Be in the know with official emergency alerts

Use AlertSF, Twitter, Nextdoor and Facebook to get alerted about emergencies in San Francisco.

Make the right call for the right help

Extreme Weather Resilience Program

Program aims to strengthen citywide resilience by equipping community-serving organizations to maintain service during times of extreme weather.

Emergency Preparedness from SF72

SF72.org City Now provides real time information during a special event or emergency.

For organizations

San Francisco Emergency Plans

As part of its emergency management program, Department of Emergency Management maintains a number of City-wide emergency plans to ensure that the City is ready to respond to a variety of threats and hazards.

DEM Watch Center and Emergency Operations Center

DEM's emergency operations monitor city events and manage emergency resources to match the scale of the incident.

Grants Management through the Bay Area UASI

Bay Area emergency preparedness grants help regional capacity to prevent, prevent, and respond to emergencies.

Request a presentation from DEM staff

Request a short presentation on disaster preparedness from the Department of Emergency Management.

Request Preparedness Materials from DEM

Request brochures, handouts, and other materials to help you prepare for the next big emergency.

DEM Senior Leader Speaker Request

Request a Senior Leader from the Department of Emergency Management to speak at a conference, symposium, or panel.

DEM Meeting Request

San Francisco Department of Emergency Management (SF DEM) staff are available to meet with peer organizations to share best practices and lessons learned.

Required Posting

FEMA Civil Rights Policy

The San Francisco Department of Emergency Management complies with Federal civil rights laws and is committed to providing its programs and services without discrimination. It is against the law for the San Francisco Department of Emergency Management to retaliate against anyone who takes action to oppose discrimination, files a grievance, or participates in the investigation of a grievance in accordance with the authorities.

Surveillance Technology Policy - Security Cameras

The City and County of San Francisco values privacy and protection of San Francisco residents’ civil rights and civil liberties. As required by San Francisco Administrative Code, Section 19B, the Surveillance Technology Policy aims to ensure the responsible use of Department’s Security Camera System itself as well as any associated data, and the protection of City and County of San Francisco residents’ civil rights and liberties.

Annual Surveillance Report Inventory

Surveillance Technology Policy - Gunshot Detection Hardware & Services

About

The San Francisco Department of Emergency Management (DEM) leads the City in planning, preparedness, communication, response, and recovery for daily emergencies, large scale citywide events, and major disasters. In charge of the city's 911 dispatch center and large-scale emergency operations, DEM is the vital link in emergency communication between the public and first responders, and provides key coordination and leadership to City departments, stakeholders, residents, and visitors.

Divisions

Emergency Medical Services Agency

Partner agencies

Disaster Council