911 is for police, fire, and medical emergencies, including:

• Crime
• Fire
• Overdoses
• Medical emergencies
• Mental health crises 

A mental health or substance use crisis is a medical emergency. Calling 911 puts you in contact with a  trained dispatcher. They send the most appropriate response team for each situation.

If you are experiencing an emergency or worried about someone’s safety on the street, call 911.

Try to stay calm and answer all questions as best you can. Answering questions does not delay response times.

Multilingual services are available. Tell us which language you prefer.

911 dispatchers may ask:

• Where is the emergency?
• What is happening?
• Who is involved?
• Is anyone injured?
• Is there a weapon?

311 is for City services, information, and non-emergencies:

• Support for unhoused people 
• Mobility and access issues
• Encampments
• Street or sidewalk cleaning
• Food security programs
• Trash can overruns and debris pickup
• Blocked driveways
• Illegal parking
• Abandoned vehicles
• Street repair
• Syringes and hazardous waste
• Graffiti 
• Streetlight and sign repair

You can request services, ask questions, and get information through the 311 app or by calling 311.

311 operates 7 days a week, 24 hours a day, every day of the year.

A 311 call-taker will assess the situation and may do any of the following:

• Provide you with resources and information
• Issue a service request to the appropriate department or agency
• Direct you to the right place.

You can check the status of your 311 request using the service request number. Ask the call taker or find it through the app.