SERVICE
Ask about your bill from the San Francisco Health Network
Get answers to your billing questions, find ways to pay, and apply for help to lower the cost.
What to know
Who this is for
Patients in the San Francisco Health Network who:
- have a bill for services
- need help paying the bill
- have other billing questions
Attorneys who need billing records should view our page on subpoenas.
Paying your bill
You can pay:
- Through your MyChart patient portal
- By mail
We do not accept payments over the phone.
What to do
To ask about insurance plan benefits, call the number on the back of your insurance card. We cannot answer questions about your coverage.
Get help through MyChart
Log in to your MyChart patient portal to:
- View your bill
- Pay your bill
- Ask questions about your bill
- Set up a payment plan
- Ask for financial help
Or contact us by:
Get help by phone
Call us to :
- Ask questions about your bill
- Give insurance information
- Get an itemized bill
Get help by email
Email us to:
- Ask questions about your bill
- Give insurance information
- Get an itemized bill
Patient Financial Services
SFHNPatientFinancialServices@sfdph.orgAsk a question and pay by:
- Check
- Cashier's check
- Money order
Mail to:
Los Angeles, CA 90074
Get directions
Supporting information
Special cases
If you use an ambulance
If you used an ambulance to get medical care, you can expect to get 3 different bills:
- Ambulance bill
- Physician's bill from SFGH medical group
- Facility bill from Zuckerberg San Francisco General Hospital
Look for contact information on your billing statement.
View the hospital's prices
A hospital's "charge master" is its list of prices for every service, test, and operation they offer.
It is used to create the bill that you or the insurance company has to pay.
The prices in the charge master are usually higher than what you actually pay. That is because insurance companies and other people can negotiate the price down.
The most current list of prices can be found on State of California Department of Health Care Access Information (HCAI).
If you have questions about information in the charge master, call:
- Patient Financial Services
628-206-8448
Your rights in California
In California, the Payer’s Bill of Rights requires that every hospital:
- Make a copy of its charge master available to the public
- Give a list when someone asks for their:
- 20 most common procedures or services
- 5 room and bed rates
To follow California law, a hard copy of the San Francisco General Hospital charge master is also available at Zuckerberg San Francisco General Hospital.
Get help
Patient Financial Services
SFHNPatientFinancialServices@sfdph.orgPartner agencies
What to know
Who this is for
Patients in the San Francisco Health Network who:
- have a bill for services
- need help paying the bill
- have other billing questions
Attorneys who need billing records should view our page on subpoenas.
Paying your bill
You can pay:
- Through your MyChart patient portal
- By mail
We do not accept payments over the phone.
What to do
To ask about insurance plan benefits, call the number on the back of your insurance card. We cannot answer questions about your coverage.
Get help through MyChart
Log in to your MyChart patient portal to:
- View your bill
- Pay your bill
- Ask questions about your bill
- Set up a payment plan
- Ask for financial help
Or contact us by:
Get help by phone
Call us to :
- Ask questions about your bill
- Give insurance information
- Get an itemized bill
Get help by email
Email us to:
- Ask questions about your bill
- Give insurance information
- Get an itemized bill
Patient Financial Services
SFHNPatientFinancialServices@sfdph.orgAsk a question and pay by:
- Check
- Cashier's check
- Money order
Mail to:
Los Angeles, CA 90074
Get directions
Supporting information
Special cases
If you use an ambulance
If you used an ambulance to get medical care, you can expect to get 3 different bills:
- Ambulance bill
- Physician's bill from SFGH medical group
- Facility bill from Zuckerberg San Francisco General Hospital
Look for contact information on your billing statement.
View the hospital's prices
A hospital's "charge master" is its list of prices for every service, test, and operation they offer.
It is used to create the bill that you or the insurance company has to pay.
The prices in the charge master are usually higher than what you actually pay. That is because insurance companies and other people can negotiate the price down.
The most current list of prices can be found on State of California Department of Health Care Access Information (HCAI).
If you have questions about information in the charge master, call:
- Patient Financial Services
628-206-8448
Your rights in California
In California, the Payer’s Bill of Rights requires that every hospital:
- Make a copy of its charge master available to the public
- Give a list when someone asks for their:
- 20 most common procedures or services
- 5 room and bed rates
To follow California law, a hard copy of the San Francisco General Hospital charge master is also available at Zuckerberg San Francisco General Hospital.
Get help
Patient Financial Services
SFHNPatientFinancialServices@sfdph.org