SERVICIO
Report garbage container issues
Report garbage containers that are overflowing, spilling out, or residential toters left out a day after collection.
Qué saber
Response time
Usually between 2 hours to 3 days. Adding or removing a garbage can may take up to 20 days.
Litter receptables
The City maintains about 3,500 litter receptacles throughout the city, placed along busy commercial corridors, plazas, bus stops, and parks. Learn more on Public Work's website.
¿Qué hacer?
To report a missed street cleaning route, use a different form instead.
1. Fill out a form
Describe the issue you want to report.
We will need:
- The location
- Nature of request
Include a photo to assist with identification and response.
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online or on the SF311 mobile app.
Expected response time
Inspection times listed in calendar days.
- Transit shelter or platform: 3 days
- Add or remove garbage can: 20 days
- Damaged garbage can: 3 days
- Overflowing garbage can: 2 hours
- Toter left out: varies
Call 311 to make a report
Mobile App
Download our mobile app to report a problem and track your request! Available on Android or iOS.
Learn more about the SF311 mobile app
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Agencias asociadas
Qué saber
Response time
Usually between 2 hours to 3 days. Adding or removing a garbage can may take up to 20 days.
Litter receptables
The City maintains about 3,500 litter receptacles throughout the city, placed along busy commercial corridors, plazas, bus stops, and parks. Learn more on Public Work's website.
¿Qué hacer?
To report a missed street cleaning route, use a different form instead.
1. Fill out a form
Describe the issue you want to report.
We will need:
- The location
- Nature of request
Include a photo to assist with identification and response.
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online or on the SF311 mobile app.
Expected response time
Inspection times listed in calendar days.
- Transit shelter or platform: 3 days
- Add or remove garbage can: 20 days
- Damaged garbage can: 3 days
- Overflowing garbage can: 2 hours
- Toter left out: varies
Call 311 to make a report
Mobile App
Download our mobile app to report a problem and track your request! Available on Android or iOS.
Learn more about the SF311 mobile app