DPH Quality Management (QM)

About:

The DPH Quality Management (QM) Team oversees the following sub-departments:

• Regulatory Affairs 

• Risk Management 

• Patient Safety

• Performance Improvement 

• Data Center 

• Medical Staff Service 

• Infection Control

When should I contact QM & what types of questions does QM answer?

Please contact QM if you have questions about the following:

• Hospital surveys 

• Policy and procedures / Regulations 

• Claims 

• Data requests / Data reporting 

• Quality metrics 

• Harm Dashboards / SAFE reports (formerly Unusual Occurrence) 

• Performance improvement and patient safety 

• Licensing / Credentialing 

• Evaluating risks to reduce injury/ incidents 

• Root Cause Analysis 

• Provider verifications 

• Product recall 

• Litigation cases 

• Probates 

• Medical Staff Bylaws / Governing Bylaws 

(Note that this is not an inclusive list of reasons to contact QM.)