SERVICE
Get the public record of a 911 call
Request the transcript, recording, and records related to a 911 call in San Francisco.
What to know
Cost
- The cost for phone audio recording is $35.00 for each CAD requested
- The cost for radio audio is $35.00 for each CAD requested
- Printouts under 100 pages are free of charge
- Printouts over 100 pages billed at $0.10 per page
- Payment is by cash, check or money order
What can I request
You can request the following types of 911 public records:
- Telephone records of both 911 and non-emergency calls
- Audio recordings from the Public Safety Radio System
- A printout of a Computer Aided Dispatch (CAD)
- Data Reports
How long does it take
- It’ll take up to 10 calendar days to accept or deny your request for public records
- We do not offer a rush service
- On the form you’ll have to choose whether to pick up the records in person or have them mailed to you
What to do
You can make requests records by email, fax, US mail, and in person
- Send the completed Request for 911 Records PDF form to dem.records@sfgov.org
- You may also fax the request form to 415-558-3869
- Send by U.S. Postal Service to: Department of Emergency Management, Attn: Custodian of Records, 1011 Turk Street, San Francisco, CA 94102
- You may also deliver in person to 1011 Turk Street (there is a drop box in the lobby)
Partner agencies
What to know
Cost
- The cost for phone audio recording is $35.00 for each CAD requested
- The cost for radio audio is $35.00 for each CAD requested
- Printouts under 100 pages are free of charge
- Printouts over 100 pages billed at $0.10 per page
- Payment is by cash, check or money order
What can I request
You can request the following types of 911 public records:
- Telephone records of both 911 and non-emergency calls
- Audio recordings from the Public Safety Radio System
- A printout of a Computer Aided Dispatch (CAD)
- Data Reports
How long does it take
- It’ll take up to 10 calendar days to accept or deny your request for public records
- We do not offer a rush service
- On the form you’ll have to choose whether to pick up the records in person or have them mailed to you
What to do
You can make requests records by email, fax, US mail, and in person
- Send the completed Request for 911 Records PDF form to dem.records@sfgov.org
- You may also fax the request form to 415-558-3869
- Send by U.S. Postal Service to: Department of Emergency Management, Attn: Custodian of Records, 1011 Turk Street, San Francisco, CA 94102
- You may also deliver in person to 1011 Turk Street (there is a drop box in the lobby)