SERVICE
Report problems with public wireless internet access
Report issues connecting to or using public wireless internet provided by the City
What to know
Response time
Within 7-21 calendar days
What to do
1. Fill out a form
We will need:
- The location you are trying to access public wireless internet from
- A description of the problem you're experiencing
Include additional information such as the wireless network name to assist with investigation.
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.
Call 311 to make a report
311
415-701-2311 if calling from outside San Francisco
For TTY, press 7
Get help
Phone
311
415-701-2311 if you are calling from outside of San Francisco
For TTY, press 7
Partner agencies
What to know
Response time
Within 7-21 calendar days
What to do
1. Fill out a form
We will need:
- The location you are trying to access public wireless internet from
- A description of the problem you're experiencing
Include additional information such as the wireless network name to assist with investigation.
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.
Call 311 to make a report
311
415-701-2311 if calling from outside San Francisco
For TTY, press 7
Get help
Phone
311
415-701-2311 if you are calling from outside of San Francisco
For TTY, press 7