SERVICE
Report flooding, water leaks, sewer backup, or odor issues
Tell us if there are flooding, sewage backup or odor problems on the street.
What to know
Response time
Varies. 4 hours for flooding on the street. Most other issues within 1 business day.
What to do
If a fire hydrant is damaged, gushing water, or leaking a lot, call 911 immediately.
1. Fill out a form
Describe the issue you want to report. For example, water pooling in the street, a strong sewage odor, or a fire hydrant that has constant dripping or seeping from the base.
We will need:
- The location
- The type of issue
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online or on the SF311 mobile app.
Call 311 to make a report
Get help
What to know
Response time
Varies. 4 hours for flooding on the street. Most other issues within 1 business day.
What to do
If a fire hydrant is damaged, gushing water, or leaking a lot, call 911 immediately.
1. Fill out a form
Describe the issue you want to report. For example, water pooling in the street, a strong sewage odor, or a fire hydrant that has constant dripping or seeping from the base.
We will need:
- The location
- The type of issue
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online or on the SF311 mobile app.