SERVICE
Report water quality problems
Report issues with tap water quality including discoloration, odor, taste, or presence of particulate matter.
What to know
Response time
Within 7 days.
What to do
If you need immediate assistance with your water issue, call 311.
If you're having problems with low water pressure or no water, use a different report instead to ensure the right agency gets your report.
Report online
Fill out a form
We will need:
- The location, with the exact address of the problem
- A description of the water quality problem
Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.
Report by phone
To report by phone, call 311.
415-701-2311 if calling from outside San Francisco
For TTY, press 7
Supporting information
Learn more about water quality
Visit the San Francisco Public Utilities Commission's (SFPUC) website for more information on:
Get help
Partner agencies
What to know
Response time
Within 7 days.
What to do
If you need immediate assistance with your water issue, call 311.
If you're having problems with low water pressure or no water, use a different report instead to ensure the right agency gets your report.
Report online
Fill out a form
We will need:
- The location, with the exact address of the problem
- A description of the water quality problem
Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.
Report by phone
To report by phone, call 311.
415-701-2311 if calling from outside San Francisco
For TTY, press 7
Supporting information
Learn more about water quality
Visit the San Francisco Public Utilities Commission's (SFPUC) website for more information on: