SERVICE

Report food poisoning or food-related illness

Tell us if you or others get sick from food in San Francisco. We'll look into next steps to keep people safe.

What to know

We will take your case seriously

We want you to tell us if you get food poisoning. This helps us:

  • Keep you safe
  • Help others who could get sick
  • Find out the cause and work to stop it

Number to use

  • Calling within San Francisco: 311
  • Calling from outside the City: 415-701-2311

What to do

If 3 people or fewer are sick:

311
415-701-2311 if calling from outside San Francisco For TTY, press 7

If 4 people or more are sick:

Disease Control415-554-2830

If you are not sure how many people are sick from food, call 311. We will look into the case.

What happens next

We will:

  • Determine whether cases are linked to a certain place or incident
  • Look into the cause or source ("causative agent")

If we can identify the source, we can:

  • Stop the sale or distribution of the food
  • Set up a system to recall or get rid of the food from wherever it in the supply chain

The sooner we know about an issue, the faster we can:

  • Figure out best treatment for people who are sick
  • Stop other people from getting sick
  • Build understanding of conditions that lead to food safety issues

Get help

Phone
311
415-701-2311 if you are calling from outside of San Francisco For TTY, press 7
Food safety program415-252-3800
Environmental Health Branch San Francisco Department of Public Health