SERVICE
Request services from 311
Report issues and request City services (like street cleaning, repairs, or graffiti removal) 24 hours a day.
What to know
What to do
311 is for nonemergency requests. For a police, fire, medical, or other emergency, call 911.
1. Fill out a request form
To report an issue and request City help, fill out a service request form online or through the 311 mobile app.
Online:
- Visit our 311 online services page
- Find the issue you need help with and follow the instructions
On the mobile app:
- Download the app on Android or iOS
- Choose “New Request” from the app's main menu and follow the instructions
You will need to describe the issue you want to report, and include a photo, if you can.
How we can help
Request City services for things like:
- Street and sidewalk cleaning
- Parking and transportation issues
- Damaged public property
- Noise issues
- Blocked driveways
Read the full list of services you can request online or on the mobile app.
2. Track your case
After you report, you will get a service request number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app.
What happens next
We will route your request to the appropriate City agency to resolve.
Different agencies handle requests in different ways. Once we route your request, it is up to the responsible agency to decide how to resolve your case.
In some occasions, agencies will mark a request as "Closed" to show that they have received the request. This does not mean that they have resolved the request yet.
1. Call us
If you can't find what you're looking for on the app or online, call us.
2. Track your case
We will provide you with a service request number, which you can track online.
Supporting information
Help us resolve your request
1. Include photos and description
Photos and descriptions are optional but they help City workers find the issue when they are responding to your request.
Help us by including:
- Photos of the problem and the surrounding area
- An address and description of the location
2. Include contact information
You can report most issues anonymously. However, including contact information helps us reach you if we need more information to resolve the request.
We can also find your requests by name, email address, or phone number if you ever lose your service request number.
Related
Get help
Partner agencies
What to know
What to do
311 is for nonemergency requests. For a police, fire, medical, or other emergency, call 911.
1. Fill out a request form
To report an issue and request City help, fill out a service request form online or through the 311 mobile app.
Online:
- Visit our 311 online services page
- Find the issue you need help with and follow the instructions
On the mobile app:
- Download the app on Android or iOS
- Choose “New Request” from the app's main menu and follow the instructions
You will need to describe the issue you want to report, and include a photo, if you can.
How we can help
Request City services for things like:
- Street and sidewalk cleaning
- Parking and transportation issues
- Damaged public property
- Noise issues
- Blocked driveways
Read the full list of services you can request online or on the mobile app.
2. Track your case
After you report, you will get a service request number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app.
What happens next
We will route your request to the appropriate City agency to resolve.
Different agencies handle requests in different ways. Once we route your request, it is up to the responsible agency to decide how to resolve your case.
In some occasions, agencies will mark a request as "Closed" to show that they have received the request. This does not mean that they have resolved the request yet.
1. Call us
If you can't find what you're looking for on the app or online, call us.
2. Track your case
We will provide you with a service request number, which you can track online.
Supporting information
Help us resolve your request
1. Include photos and description
Photos and descriptions are optional but they help City workers find the issue when they are responding to your request.
Help us by including:
- Photos of the problem and the surrounding area
- An address and description of the location
2. Include contact information
You can report most issues anonymously. However, including contact information helps us reach you if we need more information to resolve the request.
We can also find your requests by name, email address, or phone number if you ever lose your service request number.