RESOURCE COLLECTION
Avatar user support and resources
Information, resources, and support for SFDPH Behavioral Health Services (BHS) Avatar system users.
About Avatar
Behavioral Health Services uses Avatar, an electronic health record (EHR), to enter clinical and service information such as assessments, treatment plans, progress notes, and medications. In addition, Avatar captures client health insurance information required to produce claims to Medicare, Medi-Cal, and other insurers, and to support managed care functions.
For Avatar Users
If you're an Avatar user, please contact the Avatar Help Desk at 628-217-5196 from 8:00 am to 5:00 pm Monday-Friday or email Avatarhelp@sfdph.org.
For Clients
Behavioral health clients who are 18 years or older can use the Avatar portal to access their health records. Log in to the Avatar patient portal. For clients, records up to May 21, 2024, are potentially available through the Avatar portal. Health records for mental health services provided on or after May 22, 2024, are now available in Epic, and can be accessed via the MyChart patient portal.
If you're a client and need help accessing or navigating the portal, call the Avatar portal help desk at 855-224-7782, Monday-Friday, 9:00 am to 5:00 pm.
Documents
Avatar account forms
Complete and submit an Avatar Account Request Form to initiate the creation of a new Avatar account, update an existing account at a new program or with new credentials, or reactivate an account that has been inactive for more than one year.